An integrated framework for describing strategy through the use of linked performance measures in four, balanced perspectives - Financial, Customer, Internal Process, and Employee Learning and Growth. The Balanced Scorecard acts as a measurement system, strategic management system, and communication tool. www.balancedscorecard.biz/Glossary.html 

Since Robert Kaplan and David Norton first introduced the ‘Balanced Scorecard’ in 1992 it has come to be widely used in western corporations. It was initially conceived primarily as an improved organisational performance measurement tool, one that sought to overcome many of the perceived limitations of traditional, historically-focused, accounting-based metrics. ... www.unisa.edu.au/pas/qap/planning/glossary.asp 

Performance measure which balances the internal (company) and external (customer) against finances, innovation and learning. www.bpic.co.uk/jargon.htm 

a tool for strategic leadership and measuring that indicates ”what kinds of windows, meters, and gauges the company’s ’cockpit’ is equipped with”; a scorecard describes strategic goals/means connected to measures/indicators that indicate their realization. www.finnevo.fi/eng/contents/iso9000_terms.htm 

An approach for ongoing organizational monitoring defined by Robert Kaplan and David Norton in which four types of performance indicators (namely: financial, customer, internal business processes, and learning and growth) are used. www.ndu.edu/irmc/elearning/primer/glossary.htm 

An aid to organisational performance management. It helps to focus not only on the financial targets but also on the internal processes, Customers and learning and growth issues. www.dream-catchers-inc.com/White%20Papers/glossary_of_terms-AM.htm 

An analysis technique, developed by Robert Kaplan and David Norton, designed to translate an organization's mission statement and overall business strategy into specific, quantifiable goals and to monitor the organization's performance in terms of achieving these goals. www.oranz.co.uk/glossary_text.htm 

The balanced scorecard is a management system that enables organizations to clarify their vision and strategy and translate them into action. It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results. When fully deployed, the balanced scorecard transforms strategic planning from an academic exercise into the nerve center of an enterprise. www.consultacton.com/01GetReady/glossary.htm

An integrated set of performance measures that is derived from and supports the organization's strategy. www.mcgrawhill.ca/college/garrison5/student/olc/5mag_gloss_10.html 

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