6. Tools of CRM

6.1 ERP: (Enterprise resource planning software) Software that unifies all the necessities of all and each one of the departments in an only system, centralizing the information of the company and supporting all their particular necessities.

The software ERP dog cover, from the applications of the financial department until those of Human Resources, going by those of warehouse and logistics.

6.2 DataWarehouse:

To place where all the it dates of the company it plows, to those that you dog consent in an easy, efficient way and effortlessly. To technology and to it disciplines guided to the construction of to collection of it dates that allows and you facilitate yourself the access to the information according to they require it the processes of taking of decisions. DataWareHouse is the support to competitive difference in the long and half term that, long term, it dog assure the survival.

6.3 Business intelligence:

Intelligence of Business (BI) it is to wide category of applications and technologies to obtain, to store, to analyze and to provide access to dates that you/they help the users to make better decisions of business. The applications of intelligence of Business include activities like support system to decisions, it consults and reports, on-line analytic process, statistical analysis, projections and mining of dates.

6.4 Narrowcast:

Narrowcast is to servant proactivo of delivery of information that distributes business information personalized through electronic mail, buscapersonas and wireless telephones. It includes to car-subscription interface that allows the users to specify the information that  want to receive, their format and the moment.

6.5 Intelligence and-business: They plows intelligent motors that provide the capacity to you facilitate yourself information personalized employees, suppliers and clients, when and where they need it. Multiple Channels of communication uses, wireless telephones, electronic mail, buscapersonas, telephones Wap and other devices, allowing the interaction with the client.

6.6 group work: It is the group of assigned people or self assigment, according to abilities and specific competitions, to completes to certain goal under the conduction of to coordinator.

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